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AthenaClinicals is a versatile software that has been highly regarded in the medical business for its automation and ease of use compared …
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Popular Features
- Fax integration (9)9.999%
- Charting / document management (9)8.989%
- Templates (9)8.989%
- Integration with other EMR and PM systems (9)7.676%
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Product Demos
ChartGuard for athenaClinicals Demo
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Samantha, the EHR Virtual Assistant for athenaClinicals - Demo
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AthenaClinicals/AthenaHealth Transcription and Scribe service DEMO
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Samantha, the EHR Virtual Assistant for athenaClinicals - Demo
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athenaClinicals Interoperability (PRS) Demo
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IntegraCoder Demo - athenaClinicals
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(20)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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AthenaClinicals is a versatile software that has been highly regarded in the medical business for its automation and ease of use compared to other EHR software. Users have found the software valuable in a variety of use cases. For example, it allows users to print forms with patient scan codes and scan them directly into the patient's electronic chart, saving time. With features like improved authorization tracking and a report builder for detailed assessments, AthenaClinicals effectively maintains patient records and financials for doctor's offices. Additionally, the software offers a complete electronic medical record solution for large family care practices, eliminating the need for physical charts and streamlining record management. Users have appreciated the transition from an aging EMR to a newer web-based model. Furthermore, AthenaClinicals enhances workflow optimization and easy data entry with its user-friendly interface, providing a seamless experience for users. The check-in and check-out features significantly improve office efficiency, while patient message management ensures prompt communication between departments or doctors. By simplifying navigation through patient charts and doctors' notes, AthenaClinicals makes it easier to find lost papers, schedule appointments, and create patient charts quickly. The software also helps standardize templates of notes, ensuring consistency in documentation. Overall, users have praised AthenaClinicals for its comprehensive management solutions for medical billing, care management, and income monitoring, resulting in improved work efficiency by 70%.
Users commonly recommend thoroughly researching and studying a lot of information before using AthenaClinicals. They emphasize the importance of understanding the cost and fees associated with the software, as well as confirming any sales promises in writing.
Another common recommendation is to fully utilize AthenaClinicals' capabilities. Users suggest taking advantage of tutorials and staying up-to-date with the company's publications to maximize the benefits of the system. Some users even suggest dedicating staff solely to the billing process if possible.
Many users recommend giving AthenaClinicals a trial run before making a purchase. This allows potential users to familiarize themselves with the software and determine if it meets their needs for potential financial and time savings. However, there is also a cautionary note for recommending AthenaClinicals for Surgery Centers, unless it is a single specialty center connected to a single physician.
Overall, these recommendations highlight the importance of thorough research, maximizing the use of AthenaClinicals' features, and experiencing a trial run before committing to the software.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
December 14, 2018
Nurse at Primary Care Practice
- Pulls in medical records from other facilities
- Multitasking
- Easy to find documents
- Can be slow at times
- Does not always pull in records from other facilities quickly
- Quality measures sometimes hard to satisfy, must have exact documentation it is looking for
90%
9.0
90%
9.0
N/A
N/A
97.77777777777779%
9.8
87.5%
8.8
93.33333333333334%
9.3
Not listed- though Athena is much preferred compared to past systems used.
October 10, 2018
Athena for Surgery Centers, not a good choice.
- Athena is able to create a medication list from the patient's pharmacy purchase history. This aides in compiling a comprehensive list quickly, especially when the patients do not know what meds they are on. The downside to this module is that every time that you add a medication that is not on the list, it turns it into an order that the provider needs to sign. There are many times that you need to make an addition, that the provider does not want to sign as an order.
- The patient history module is easy to configure to meet the needs of the organization.
- There are many areas where Athena can improve. The support for surgery centers is non-existent. I was told that 2017 was going to be the year of the surgery center with opportunities to improve the system for that application. This never happened and the team that was supposed to assist me was disbanded.
- The list of prior surgeries is cumbersome and difficult to use unless you happen to know the CPT code for the procedure. We end up choosing the closest procedure that we can find and making a note to clarify what we are listing.
- The medication administration module is hard coded and cannot be changed. There are options that are absolutely ridiculous but we are told that they must stay that way. For example, an IV fluid rate is set at ml per minute rather than the standard of ml per hour. IV start sites are anything from the hand to rectal. When you give a medication it assumes that you are doing so based on a verbal order and requires that you document the verbal order. We give meds based on written orders almost all the time.
67.5%
6.8
66%
6.6
N/A
N/A
72.22222222222223%
7.2
77.5%
7.8
80%
8.0
For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
May 18, 2018
Relatively easy to learn.
- athenaClinicals is a lightweight interface that is easy to navigate.
- The problem list is easy to find, and adding documentation in the appropriate areas is intuitive.
- The scheduling software included functions nicely for an office practice.
- The problem list could use a sort by date function. Long-time patients tend to aggregate a massive problem list, most of which is comprised of old resolved issues.
- The provider schedule view settings could use more filters. At times while in the clinic, I was unable to see patients assigned to my provider due to other scheduled visits.
N/A
N/A
N/A
N/A
N/A
N/A
48%
4.8
60%
6.0
80%
8.0
Greenway was absolutely horrible. Not intuitive, no right-click functionality, poor integration, and flexibility. athenaClinicals surpasses it in every aspect.
WoundExpert was well suited to wound healing and hyperbaric medical practices. If athenaClinicals had the right forms and ability to accommodate wound care and HBO workflows, it would be a good competitor.
June 01, 2016
athenaClinicals - the Enterprise experience
- Quality programs - able to see what measures are outstanding for the patient
- Reporting - able to report on multiple financial reports as well as clinical information
- Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
- Medication updates - when changing the dose of a medication, the medication list should automatically update
- Multi-user conflict - when more than one user is in the chart at the same time, it is possible that information can be lost
- Autosave feature - this feature is actually available in their new version which we hope to roll out later this year
78%
7.8
88%
8.8
N/A
N/A
83%
8.3
75%
7.5
86.66666666666666%
8.7
eCW allows for customization on the provider level whereas athenaClinicals requires standardization by specialty. Meaningful Use and other quality programs are more challenging on eCW. eCW templates are quite different looking from those that are in athenaClinicals and the flow is a bit different (clicks in eCW versus scrolling in athenaClinicals).
April 28, 2016
Athena Ambulatory Review
- Acts as an "interface" with documents that typically would come over a fax.
- Helps force a documentation workflow that helps us meet Meaningful Use.
- Customer service is wonderful with Athena. I can call in anytime and have a representative shadow my screen and walk through any current obstacles I might be facing.
- The ergonomics...the screen is very difficult to view - as the light colors do not provide for contrast.
- The flow of the documentation can be difficult. It works down the screen vs. allowing users to jump easy. The "jump" function is at the bottom of the screen and the dropdown menu sometimes follows below the bottom of your computer screen.
- It's very expensive for the added "behind the scenes" customer service you are getting. Many labs are now offering an interface for free which would put typical items that are faxed into a queue or their appropriate place. Many times the items that are "managed" by Athena are still having to be managed by the office buckets anyway - which is a selling point of Athena.
- The templates that are built are far from intuitive. A point and click system is much easier for a busy physician...something that has a macro and pre-completed notes. Athena makes this process cumbersome, so many physicians are double documenting (paper, then EMR).
90%
9.0
90%
9.0
N/A
N/A
71%
7.1
62.5%
6.3
53.33333333333333%
5.3
- Cerner, Amazing Charts, eCW, AllScripts, NextGen and Practice Fusion
Again, I would recommend Athena second on this list...and it's all practice specific. If a practice can afford Athena, then it's an ok system...but do not expect an intuitive system such as Cerner that can be fully customized and follows a physician workflow better.